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Service Level Agreement

ARCO offers the option of establishing a Service Level Agreement (SLA), fully relieving the client of responsibility for maintenance of the installation. ARCO guarantees an up-time of 96% of the operational hours and is available for troubleshooting and repair 24 hours a day, seven days a week.

A maintenance plan and semi-annual inspection by a specialist technician, ensure that faults and wear and tear are detected at an early stage. ARCO guarantees an up-time of 96% of the operational hours and is available for troubleshooting and repair 24 hours a day, seven days a week. If a problem cannot be corrected remotely, a technician will be sent to resolve the problem on-site.

Albert Vermeulen

Want more information? Please contact Albert Vermeulen on +31 (0)88-006 5300 or by mail at albert@arco-solutions.nl

What you can expect from us

References

Foot Locker

References

Scherpenhuizen